Refund policy

At Irvine Wines, we want you to be happy with your purchase. Please review our returns policy below.

Change of Mind

We do not accept change-of-mind returns or provide refunds for change-of-mind purchases. As wine is temperature-sensitive and perishable, we are unable to accept returns where there is no fault or damage with the product.

Please ensure you have selected the correct wines and quantities before completing your order.

Damaged or Faulty Wine

If your wine arrives damaged, please contact us within 7 days of delivery. Please email us at admin@irvinewines.com.au with the following information:

  • Your order number
  • A photo of the damaged wine and packaging

Once we have received the required information, we will arrange either replacement stock or a refund, depending on your preference and stock availability.

Please do not dispose of the damaged wine or packaging until we have confirmed that it is no longer required.

If you have any questions about a return or damaged order, please contact our team and we will be happy to assist.